Driving Best-in-Class Customer Experience Today To Secure The Customer Of Tomorrow
The Customer Experience Exchange is the leading networking event for Customer Experience decision makers across Europe. The popular format brings together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from Fortune 500 companies to meet, discuss and share best practice to improve the future of Customer Experience.
Alongside cutting edge and interactive agenda sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers.
2016 Featured Speakers
Co-Founder and CEO
Co-Founder and Chairman
London City Airport
Chief Customer Experience & Digital Officer
BNP Paribas Cardif
Chief Multichannel Marketing Officer
EVP Customer Experience
VP Digital Customer Experience / Business Owner for Customer Care Excellenc
Carlson Rezidor Hotel Group
Director, Barclaycard Future Payments
European Director of Customer Experience
Customer Experience & Operations Director
Auto Trader UK Limited
International Marketing and Luxury Strategy Director
El Corte Inglés
Director of Customer Experience
ABN AMRO Bank NV
Worldwide Retail Client and Performance Director
GM Customer Excellence
Director of Retail Development and Customer Experience
Bang & Olufsen
Director & Practice Leader Customer Analytics EMEA
Head of Global Centre of Excellence
Director, Customer Experience Management
Join the discussion today
Discover how insights are turned into actions through a range of case studies from Fortune 500 companies in Europe
Stay competitive and stay ahead by examining the latest CX technology innovations
Deliver to all customer segments; predicting and adapting to the changing behaviours of Generation Y while becoming more personalised in your CX strategy
Engage employees to deliver positive and emotionally engaging experiences and use technology to compliment the brand values within
The series of Customer Experience events have become the place to be for combining networking, learning and benchmarking.
What our delegate & sponsors had to say
"An excellent event - some outstanding speakers and a range of very 'on-message' topics. Also a very useful peer network attended the conference - great to catch up with one or two old friends and former colleagues, and to meet others facing the same challenges and opportunities as I am"
The Power Of Emotional Engagement
Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it.
Understanding Customer Experience Leaders' Top 10 Investment Priorities for 2016 and Beyond
We surveyed our elite group of customer experience leaders attending the event to understand their biggest customer experience business challenges and which tools and solutions they plan to invest in over the next 6 - 12 months to safeguard the future of their organisations