Mary Gober International
Our focus at this year’s People & Development Summit is to introduce you to the Mindset, Language & Actions of Service™. It is a tried and tested, highly successful approach that has been used by many people in companies the world over and throughout many cultures. It strives to continually increase the level of customer service and as a result, drive company sales and success by providing a framework for management.
The training method equips people with the intrinsic motivation and capability to deliver an optimal service and sales experience. It develops individual’s confidence and capability to build and maintain strong and lasting relationships both internally and externally.
When a group of people collectively demonstrate the mind-set, language and behaviours of this approach, in their own authentic style, improvements in Customer Satisfaction, Employee Engagement, Operational Effectiveness, Regulatory Performance and Financial Results follow.