Today’s customers expect to their digital interactions with your business to be easy, consistent and personal. With DigitalCX – the digital customer engagement platform from CX Company they will be.
Natural language processing and semantic search to understand the nuances of customer conversation
Artificial intelligence to determine and deliver the most appropriate response or proactive message for every individual customer
‘Journey so far’ tracking to adjust every response to your customers’ context – who they are, where they are and what they are doing
Integration to your CRM and customer systems to achieve ultimate personalisation, with tailored communication based on customer status and history
Dynamic knowledge management to keep your communications accurate, consistent and customer responsive
An analytics engine that turns interaction data into actionable insight for continuous improvement
Delivered via the cloud DigitalCX can be deployed in any geography, will scale with your business and accelerate your journey to best practice digital customer engagement.
Our clients include leading brands such as KLM, Fedex, Philips, T-Mobile, Carsat and CNAF.