Director of Retail Development and Customer Experience Bang & Olufsen
Paul looks after all aspects of the retail experience including store location and design, staff training and new in-store proposition development. Prior to joining B&O Paul also held customer experience leadership roles in Barclays Bank and Virgin Atlantic, in the UK, Japan and Hong Kong.
He holds an MBA from Durham University, a PhD in sustainable innovation from Manchester Metropolitan, and is a regular conference speaker on customer engagement strategy.
Check out the incredible speaker line-up to see who will be joining Paul.