The CX Blueprint
Absolutely all industries are being affected by the digital evolution, with increasingly blurred lines between digital and physical experiences and the 24/7 culture of today’s generation. Whether your business is built on traditional, challenger or disrupter thinking, the digital world is creating daily challenges for Heads of CX but also creating new opportunities.
So how do you ensure your CX strategy capitalises on the digital world? You could benchmark your strategy against CX leaders from across the retail, telecoms, financial services and travel & hospitality sectors, including Metro Bank, Accor, Deutsche Telekom, Shop Direct, Otto Group, Three, Nordic Choice Hotels and Atom Bank, who share their journey to creating a CX blueprint for their business that results in revenue, loyalty and engagement.
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