2015 Post Event Report

2015 Post Event Report
In November 2015, the Customer Experience Exchange Europe connected 70 Senior VP’s and Directors of Customer Experience with a selection of the industry’s leading solution providers and analysts to find solutions to these very challenges.

This report outlines the central themes that arose from discussing the challenges keeping customer experience executives awake at night, and the industry trends driving high levels of investment we’re seeing across the broad technology and service provider landscape.

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